by OTMS Staff | Aug 27, 2025 | Strategy
Strategy is a tricky beast that means different things to different people. For some people, it’s goals over a one-to-three-year term. For others, strategy is nothing less than ten years out. Both can be right. The most successful organizations operate at two...
by OTMS Staff | Aug 25, 2025 | Training
What comes to mind when you think of credit union or bank consumer experience training? A smile? Short wait times? People who understand the systems they’re using? Those things are necessary elements of service, it’s true. They are the baseline – the first level of...
by OTMS Staff | Aug 20, 2025 | Branding, Training
As Marcus Lemonis says: “Business is simple. It’s people, process and product. If you get those three things right, you win.” That wisdom from the successful investor and star of “The Fixer” cuts straight to the heart of what makes...
by OTMS Staff | Aug 18, 2025 | Marketing
When you improve your bank or credit union marketing, you improve your organization. When you improve your marketing, your organization grows. And in many cases, you don’t have a loan growth issue, a deposit challenge or a retention problem. You have a marketing...
by OTMS Staff | Aug 13, 2025 | Branding, Training
Journey maps aren’t just pretty diagrams (or scrabbled words on a napkin from lunch). They’re strategic tools that define how people experience your organization from first contact to lifelong loyalty. When they’re working correctly, they create...
Recent Comments