Don’t Forget Your History

Don’t Forget Your History

Moving forward is important, and it’s something every credit union wants to do. But it’s easy to get progress-obsessed…always looking at the next big demographic, the next campaign, the next technological development.Don’t sacrifice your heritage at the altar of...
Minor Marketing Details Making Major Impacts

Minor Marketing Details Making Major Impacts

You’ve probably heard that saying, “The devil is in the details.” And just as the devil can seriously mess up your life, marketing details can seriously mess up your credit union or community bank.The reality is that marketing touches everything. So when there is a...
Four Common Mistakes Found During Mystery Shops

Four Common Mistakes Found During Mystery Shops

Maybe you think your consumer experience is fine. Or maybe you know something is wrong in a general sense but don’t know the specifics. Whichever it is, conducting mystery shops reveals hidden mistakes impacting your brand’s reputation.But what are the most common...
When to Rebrand

When to Rebrand

“Cookie cutters are for baking, not branding.” — David Brier, The Lucky Brand“It’s time to rebrand.” Have you ever heard that statement from a board member, C-suite executive or marketing director at your credit union or community bank? If you’ve been around for any...