by OTMS Staff | Jul 30, 2025 | Leadership, Strategy, Training
Winston Churchill once said, “The pessimist sees difficulty in every opportunity. The optimist sees opportunity in every difficulty.” That wisdom perfectly captures what separates great bank and credit union leadership from the merely average. Picture...
by OTMS Staff | Jul 28, 2025 | Training
This article isn’t about Star Trek. No, no…this article is about a frontier that many consumers have visited before. Honestly, it’s more a busy New York City intersection than a wild frontier given how common it is. What is it? Bad service. Crummy experiences plague...
by OTMS Staff | Jul 23, 2025 | Branding
In Greek mythology, Sisyphus was a man who cheated Death (by literally chaining it up). But this feat wasn’t a good thing. Sisyphus faced punishment for his crime – he had to roll a boulder up a hill only to watch it roll down as he reached the top. He repeated this...
by OTMS Staff | Jul 21, 2025 | Branding
In the 1992 Barcelona Olympics, American athlete Gail Devers was in the lead during the 100-meter hurdles final. She had already won a gold medal in the 100-meter dash, and it looked like she was about to earn her second. But then something happened… Devers’...
by OTMS Staff | Jul 16, 2025 | Branding
Tick-tock, tick-tock…your organization’s identity might be running out of time. Or maybe it’s already past its sell by date and giving consumers a nasty case of brand bellyaches. But unlike at the grocery store, there’s no expiration date printed on your brand at...
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