by Mark Arnold | Dec 27, 2023 | Marketing, Video
There’s no better time of year than December to curl up on the couch with hot chocolate and watch one of the many fantastic holiday movies. You really can’t go wrong, either. Whether it’s “Elf,” “Miracle on 34th Street,” “Christmas with...
by Daniel Bradshaw | Dec 27, 2023 | Branding
The Oxford English Dictionary just unveiled its 2023 Word of the Year: “rizz.” At first glance, this internet-born term might seem out of place in the realm of your credit union brand. But its essence — embodying charisma and an irresistible appeal — is...
by OTMS Staff | Dec 20, 2023 | Training
Credit union member experience sounds fluffy and ethereal. And some credit union executives see it that way…but that perception couldn’t be more wrong. Your credit union member experience is about securing the bottom line without sacrificing the member...
by Mark Arnold | Dec 18, 2023 | Training
Bank or credit union consumer experience training is one of the best ways to excite staff about the work you did during a journey mapping session. It explains your new experience program to them and prepares them to deliver high quality service to members and...
by OTMS Staff | Dec 13, 2023 | Marketing
When you think of credit union marketing, what comes to mind? Probably multi-channel campaigns, community events, direct mail going out to hundreds of people, maybe even some billboards…and those are certainly Santa-sized marketing ideas!But massive marketing doesn’t...
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