These days, it’s all about the consumer’s experience. And you don’t need to go far to see that.
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Expressing Gratitude Key in Communicating Your Brand Post-Coronavirus
Expressing gratitude is a key differentiator between those who are succeeding right now and those who are not. More and more states are relaxing lock-down protocols. The “curve” appears to have flattened and the economy shows at least some signs of improving. Most...
Do You Know What You Want Your Employees to Do?
Organizational clarity, or lack thereof, is sometimes easier to recognize in another organization than our own.
Curbside Series Part 1: Delivering Curbside Member Experience
The coronavirus outbreak continues to reshape how the American retail landscape looks and operates.
Curbside Employee Experience: The New EX Factor
You’ll have to bear with me. I’m on the way home from my weekly trek to the supermarket.
Cruise, Don’t Drift, to Get Organizational Clarity and Alignment
I recently witnessed one of the best examples of organizational clarity and alignment on a week-long cruise to the…
Could You Sell This Pencil?
Consumers care about benefits. Learn how to sell using benefits in this On The Mark article, and refine your messaging with a credit union marketing assessment.
Be Deliberate, Not Desperate, With Your Marketing
“We’re in a recession—we’ve got to cut marketing!”
7 Keys to Cultivating Creative Courage
Discover the 7 keys to cultivating creative courage with On The Mark’s creative services. Implement these key points to enhance your team’s performance.
4 Super Bowl Branding Lessons From Super Bowl 55 Commercials
Pizza. Wings. Chips & Guac. Tom Brady. Those are the words that typically come to mind when you think of the Super Bowl.And the commercials. You can't forget about the commercials. Although I’m an avid football fan (especially fantasy football), I honestly watch...
10 Best Practices for a Successful Name Change
Changing your credit union’s or community bank’s name can be as scary as {insert your preferred cuss word here}.